Hello Outland Friends and Family,

We hope this email finds you well, and that you and your loved ones are staying healthy and safe during this worrying time. Social distancing and quarantines are no picnic, so congratulations on not losing all of your marbles just yet! 

With Governor Brown’s recent #stayathome initiative, we put a lot of thought into how we can remain operational but comply with these safety measures which are crucial to slow the spread of COVID-19. We care for you, our friends and families, and the community of Central Oregon, and want to do what’s best for everyone.

In light of that, here are a few ways we can help:

First, we are offering pick-up services for appointments. That's right! You stay home - we’ll come to you and pick up your vehicle for service appointments as a convenience and a courtesy. (Just make sure to remove any personal items before we take it.)

If you prefer to drop offyourself, please arrange for a ride from an immediate family member, as we cannot allow customers to wait on site to limit person-to-person contact.

Second, safety measures are in place. You can be assured that all customer vehicles/keys will be handled carefully, using clean disposable gloves and seat covers, and disinfected before delivery back to you. All estimates and invoices will be emailed rather than printed, and payments made over the phone by credit card or through a secure link to pay online.

Finally, we want to offer a price break. To ease financial concerns right now, we're offering 10% off of all services now through April to encourage appointments. We are reducing our staffing to just three days per week to help manage our overhead during this downturn but hope to keep the service bay filled for those days. We invite you to get on the schedule!

We appreciate all of you. Thank you for supporting us for the last six years and for continuing to support all of Bend’s local businesses through this downturn. We want to help you, too! If you have a small business in need of support please share with us how we can best return the favor. 

Lastly, thank you to all the nurses, healthcare providers and caretakers out there working hard to keep the community safe. We see you and we thank you. If anyone has PPEs to donate to St. Charles, let us know. We will come and pick up masks and whatever else you have and deliver to the doctors and nurses in need.

To schedule a service appointment, simply reply to this email or call 541-241-0133. Thank you and take care!

Best wishes,
Bill & Ellen (Gretchen & Fraser, too!)